Refund policy
RETURN WINDOW
Returns are accepted up to 30 days after your delivery date. Past that point we're unable to process a return, so if a bag isn't working out, it's worth reaching out sooner rather than later.
WHAT QUALIFIES FOR A RETURN
To be eligible, an item needs to come back unworn, unwashed, and in the same condition it left us — tags still on, where they apply. A return showing clear signs of use beyond trying it on may be turned down.
HOW TO START A RETURN
All returns must be sent by mail. To start a return, please follow these steps:
- Contact us at info@rushhourclothingco.store with your order number and the reason for the return.
- If your return is accepted, we will send you instructions and the specific mailing address where you need to send your package.
- Pack the item securely and drop it off at your local post office or shipping carrier.
Please note: Items sent back to us without first requesting a return will not be accepted.
WHO COVERS RETURN SHIPPING
Return shipping is on us when the item showed up damaged, defective, or wasn't what you ordered. For everything else — change of mind, sizing, no longer wanted — that cost falls to the customer. Either way, ship it trackable, since we can only process what actually reaches us.
NO RESTOCKING FEES
Approved returns come back to you in full. We don't subtract anything for restocking.
EXCHANGES
Direct exchanges aren't something we offer right now. Looking for a different size, color, or item instead? Return what you have for a refund, then place a fresh order for the one you actually want.
REFUND TIMELINE
Refunds go out within 7 days of us receiving and checking your return. Because we run on Cash on Delivery, that refund lands via bank or mobile transfer instead of a card — we'll sort out the details with you before it's sent.
ORDER CANCELLATION
You can cancel your order free of charge if the request is submitted before 5:00 PM (GMT-06:00) Central Standard Time (Chicago) on the same day the order was placed. After this cutoff, or once the order has shipped, cancellation is no longer possible — you'll need to receive the package and return it through the standard 30-day return process.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Got something damaged, faulty, or just plain wrong? Reach out within a few days with your order number and a couple of photos. We'll pick up the return shipping cost and get your refund moving faster in these situations.
NON-RETURNABLE ITEMS
Final sale pieces, made-to-order items, and anything tagged "non-returnable" on its listing aren't eligible for return — unless it arrived damaged or defective, in which case the usual process applies.
CONTACT INFORMATION
Shop Name: Rush Hour Clothing Co
Phone: +1 515-227-5976
Email: info@rushhourclothingco.store
Address: 1208 1st Ave S, Fort Dodge, IA 50501, United States
Business Hours:
Sunday –Monday: Closed
Tuesday – Thursday: 10 AM–5 PM
Friday : 10 AM–4 PM
Saturday : 10 AM–3 PM